My Natural Hair Style FAQ'S

If you have any questions or issues with your order, please look through the page below to find an answer / solution. If you still require assistance, you can contact us via our contact form and we will get back to you within 24 to 48 hours.

If you need any additional assistance, please submit your request here.

Is there a bundle offer?

No, unfortunately, there are not any product bundles currently available.

Where can I find your products? How can I place an order?

Just select a category in the top navigation menu or visit the homepage and click on the big image with the words "Click Here To Shop" and scroll down to browse through all the available products. You can click on each product to open the relevant product page and find more information about it. To select the ones you would like to purchase just use the “Add to Cart” button. Once you are done shopping, just select your Cart located at the top and click on the Proceed To Checkout to proceed to the checkout page and place your order.

What methods of payment do you accept?

You can pay via Card (Visa, Mastercard) or PayPal.

Where is my order confirmation email?

Please check the email account used to complete your order. Your order confirmation email should be there but if you can’t find it please:

    • Remember that confirmation emails may take up to 24 hours to reach your inbox.
    • Try checking your junk / spam folders.
    • Search your email account for This email address is being protected from spambots. You need JavaScript enabled to view it., your order number, or the name of the item you ordered.

Your order confirmation email will be sent to you immediately after your order has been placed at our website. You recieve a tracking/shipped email once your order has been shippped from our location. Orders normally take 3-6 business days to be processed and shipped. During periods of high demand such as sales and collection releases please allow up to 5-12 business days for your package to be processed and shipped. During Black Friday please allow up to 10-14 business days.

Can I change my order?

We will unfortunately not be able to make any amendments to your order after you have placed it with us. Please double-check your order before completing your purchase.

What can I do if I entered the wrong delivery address?

Unfortunately, we cannot make any amendments to your address after your order has been placed. Please double-check your address during checkout as your order will be delivered there and you will be responsible for retrieving it.

If your order is returned to us due to non-delivery or incorrect address, it will be automatically cancelled and refunded and you will need to create another order again. You will not be refunded for postage as we have incurred the cost sending you the order.